Employment 7

System Administrator / Engineer

Location: San Antonio

Summary:

The System Administrator/Engineer will be responsible for designing and maintaining reliable, scalable and secure Windows 2003/2007 servers and Windows XP workstations in an Active Directory domain. Responsible for troubleshooting and resolving client issues on-site and remotely.

Essential Duties & Responsibilities:

To perform this job successfully, an individual must be able to perform each of the essential duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Design and maintain Windows 2003/2008 server environments for external and internal clients.
  • Investigate, troubleshoot, analyze and resolve problems related to customer IT infrastructure.
  • Develop and update operational support documentation including network/system diagrams, run-book, procedures, capacity planning reports, incident reports, and SLA reports.
  • Cisco switch, router, firewall, IOS software installation/administration/troubleshooting
  • Perform management and monitoring of tasks according to established SLA.
  • Acts as technical project leader for medium to large size technical projects (e.g., backbone upgrades, firmware upgrades, etc.)
  • Provide industry leading customer service during client requests and incidents.
  • Willingness to learn new technologies and concepts.
  • Additional tasks as assigned.

Organizational Structure:

Reports To: Chief Information Officer

Supervises: None

Qualifications:

Required Knowledge/Skills:

  • 5+ years experience in IT field
  • 3 years experience with Microsoft Windows 2003/2008 servers and network services such as Symantec Corporate Ed, server backups and network monitoring AD, DNS, DHCP, file/print, applications, MS Exchange
  • BA/BS required; BS in IT field preferred
  • Advanced knowledge of MPLS configurations, VoIP systems, Cisco hardware, routers, firewall, Unity, Call Manager and VPN solutions
  • Strong working knowledge of MS SQL Standard and Enterprise
  • In-depth experience with performance tuning, monitoring systems, statistics/metrics collection, and disaster recovery planning
  • Ability to utilize good judgment, problem-solving and decision-making skills
  • Excellent communication, presentation, and interpersonal skills

Preferred Knowledge/Skills:

  • Credentials such as MCSA, MCSE, CCNA, CCVP are preferred
  • Network Appliance and EMC Storage (SAN and NAS) experience preferred