Employment Position Deposit Operations Specialist II

Job Title: Deposit Operations Specialist II


Summary:

Support Deposit Operations and Accounting with the clearing and posting of rejected items associated with the Debit Card, ACH, Bill Payment, and Checks.


Essential Duties & Responsibilities:

Responsible for the daily and ongoing support of new and existing product and service requests including, but not limited to:

  • Create customer account adjustments due to processing errors on behalf of our bank or a forward clearing bank
  • Customer contact regarding complex or detailed explanations and or descriptions of transactions as required
  • Prepare a variety of debit and credit transactions to accomplish necessary corrections or adjustments, process customer interest checks, perform deposit verifications, prepare reports, perform account maintenance review, review and mail account notices and account statements
  • Ensure that all cases are resolved and comply with industry regulations and bank procedures; maintain the department SLAs of the department's case management system and financial controls
  • Respond to requests of any specialists and work to resolve less complex issues before taking to a manager
  • Provide support and/or direction to our business partners regarding research items
  • Investigate and resolve research and adjustment inquiries within the bank's practices and procedures
  • Review transactions processed by the branch or back office employees to ensure accuracy and make corrections as necessary
  • Preparation and analysis of various management reports
  • Maintain internal operational and financial controls and ensure that they are observed for all assigned cases
  • Adhere to operational controls, including applicable laws, rules, regulations and policies such as the Bank Secrecy Act (BSA) and Office of Foreign Assets Controls (OFAC) to ensure the safety and soundness of the TransPecos Banks and its customers
  • Other duties as assigned


Minimum Qualifications:

  • Bachelor's Degree Preferred
  • 5 – 7 years of experience in electronic banking or related banking experience
  • Thorough knowledge of the Research & Adjustments functions and ability to handle more complex cases which require analytical and problem resolution skills
  • Knowledge in check processing adjustments
  • Familiarity with current banking regulations
  • Quality control and attention to detail - Demonstrate accuracy and thoroughness, and monitor work to ensure quality
  • Knowledge and experience in providing excellent customer service
  • Strong organizational skills and time management skills
  • Strong written and oral communication skills
  • Sound analytical and interpretive skills and creativity
  • Proficient understanding operational processing policies and procedures
  • Demonstrated experience with Microsoft Office – PowerPoint, Excel, and Word